1. |
|
What if I do not know my Car Policy?
Click on the Car Policy button for full details of your car policy. If you have additional questions, contact us or your Fleet Manager. Note that additional policy information may be provided by your company separately.
|
2. |
|
Can I quote on different finance products?
The range of finance products available will depend upon what is suitable
for you and your company’s situation. Alphabet provides products
for both companies and individuals. The product or products that are
relevant to you will be available in the Contract Type drop down menu on the Quotes and Orders page.
The differences between
products will usually be detailed in your Company Car Policy.
|
3. |
|
How do I search for quotes?
Depending on your Car Policy, you will be able to search for
either a range of vehicles that are available for your grade group, by monthly
cost, or by selecting a specific vehicle.
|
4. |
|
How do I create a quote for a car?
You simply select the Contract Type (there may be just one available);
enter your contract details mileage and contract period; enter your search criteria including
cost range and/or vehicle preferences. Depending on your search, you will be presented with a
list of results or a single cars details. If you have a list of results, select the car you are
interested in and view the full details. You may add options, go on to save the quote in your Garage,
or place an order for the car.
|
5. |
|
How do I add options?
From the Quote Results page, select the vehicle that you wish to configure by clicking on the description
and then select the Configure Colours and Options button at the bottom of the Quote Overview page.
From here a list of the colours, trim and options that you can add to the car will be displayed.
The list price and monthly cost are displayed to help you choose the
options that are right for you.
|
6. |
|
How do I order a Dealer Fitted Accessory?
This can be done by making a comment in the 'Additional Information' section on the Order Form.
As Dealer Fitted Accessories can vary in cost, we are unable to put them into the main quotes system.
Once we have received your details we will contact the dealer who is going to supply your vehicle and
obtain a price. We will then advise you how much this will change your quotation by and await your acceptance
before proceeding.
|
7. |
|
How do I save a quote to review later?
From the Quote Overview page, click on 'Save in Your Garage'.
This quote will then remain in your Garage for future reference until you choose to delete it.
|
8. |
|
Will I pay 'benefit-in-kind' tax on my car?
Personal taxation on your Car will depend upon the finance product
you have selected and what purpose the car is used for. For a link to
detailed taxation information click here.
|
9. |
|
How do I order a car?
From the Quote Overview page, click on 'Order Vehicle'. You then
complete the order form displayed and submit your order details. You will
be provided with a reference number when you have made your submission.
If the Order Vehicle button is not displayed, please refer to the FAQ 'Why can't I
order my vehicle'.
|
10. |
|
Why can't I order my vehicle?
The 'Order Vehicle' button is not displayed on the Quote Overview screen if you have reached
the limit of orders that are allowed for your grade group. To resolve this
please check your Garage and review any current orders. If there is a problem, please contact
us.
|
11. |
|
What if the car I want is not available?
If you are provided with a list of results and the car is not listed, try
amending your search criteria – you can use the filters to define
the bodystyle and fuel-type. If your car is still not listed, it may be
because your company does not have the car on its choice list. Check
your Car Policy or alternatively contact us or your Fleet
Manager.
|
12. |
|
What if no price is displayed for the car?
This could be due to a restriction in your car policy or due to the pricing for the vehicle selected being unavailable.
If the pricing is not available this car may still be supplied but you will need to contact us for the latest prices.
|
13. |
|
What if the car I want is too expensive?
Try removing options, or selecting a similar model with a lower list price.
Check your contract mileage and contract term – in general, the lower
your annual mileage and the longer your contract, the lower the price.
|
14. |
|
How do I know which equipment is standard
on a car?
A list of standard equipment is available from the Vehicle Configurator page.
|
15. |
|
Why have additional extras been added to my quote when I did not select them?
Additional extras have been added to your quote to comply with the minimum specification requirements of your
Car Policy. They may also have been added if they are mandatory.
|
16. |
|
How often is the Estimated Delivery Date updated in the Garage?
The order tracking and estimated delivery date is updated automatically everytime we receive information on your order from the supplying dealer.
|
17. |
|
What legal responsibilities apply in ordering
a car online?
You can check the legal implications of ordering online by clicking on 'Legal
Notice' on any page and by reviewing the 'Important Information About Your Order' section on the Order Form.
On the Order Form page you will need to confirm that
you are happy with the details contained in the 'Legal Notice', Alphabet's 'Use of Your Information' policy, the 'Important Information About Your Order' and your 'Car
Policy'.
|
18. |
|
If I order a car online, will I be given
a reference number?
Yes, a reference number will be generated and displayed to you immediately
after you have submitted your Order Form. This reference will also be provided
in a document that will be emailed to you.
|
19. |
|
How can I check my quote details are
correct once my order has been submitted?
An order confirmation will be emailed to you after you have submitted your Order Form.
The document will contain your order reference, plus your personal, delivery,
contract and car details as entered on the Order Form. This is a personal
record for your reference so please file it somewhere safe.
|
20. |
|
How do I cancel an order that
has been placed online?
It may be possible to cancel an order that has been placed online, but this
cannot be guaranteed. Contact us or your Fleet Manager immediately
if you want to cancel an order.
|
21. |
|
What is the Quote Expiry Date?
You may place an order online at the price quoted for a car up to and including the
quote expiry date. After this date it is required to recalculate the quote before you can
submit your order.
|
22. |
|
What is the information provided on the Quote Overview?
The details displayed on the page include the following:
- Contract Term
The length of the contract in months
- Contract Mileage
The total business plus private mileage over the
contract term
- Combined MPG
The average fuel consumption in miles per gallon for a
combined test cycle (urban + extra-urban)
- P11D information (for company provided cars)
for a detailed explanation
of P11D values and taxation click here
- CO2
The measurement of CO2 emissions in grams per kilometre, which is
used to calculate personal taxation
- Engine CC
The engine capacity in cubic centimetres
- Quote Expiry Date
You may place an order online at the price
quoted for a
car up to and including the quote expiry date. Very rarely, the date that is
displayed may have already expired. In these circumstances the quote will be
indicative, so please contact us directly if you want to order the car and
confirm the quote details.(More detailed quote and service information may be
displayed for Fleet Managers.)
- Services and Insurances Included
This details any services and insurances that are
provided within the terms of your contract in addition to the car itself.
- Excess/Additional Mileage Charges
These are charges to cover the additional depreciation and
maintenance costs of the car, should you return it with a mileage that is over and above
the contracted mileage.
|
23. |
|
What is the additional information provided for Employee Car Ownership Quotes?
- Deposit
The amount of any up-front payment that is required at the
commencement of the contract.
- Amount of Credit for Purchase of Vehicle Inc VAT (£)
The total amount that
will be financed to purchase the car including any options that have been selected. The
value excludes any additional services associated with the contract such as servicing,
which is detailed separately.
- Interest Charges
The total interest that you would pay over the term of the loan
- Administration Fee
This fee is charged only if you wish to meet the final ment to purchase the car at the end of the contract. When this is paid with the
final payment, no more payments are due for the purchase of the car. Alternatively the
car can be returned at the end of the contract term and you can order a brand new car
with Alphabet.
- Credit Arrangement Fee
A one-off fee payable with the First Monthly ment.
- Total Charge for Credit
The total interest and other finance related charges (CAF) that you would pay
over the term of the loan.
- Final Payment
The amount that you would pay if you wanted to keep the vehicle. It is also the
guaranteed amount that Alphabet would buy the vehicle back from you at the end of your contract.
- Total Amount Payable
The total amount that will be payable to
purchase the car over the full contract. Note that if you intend to return the car to
Alphabet at the end of the contract term, the final ment and administration fee
will not be payable and will be deducted from this amount.
- APR (%)
The Annual Percentage Rate (APR) is the interest rate charge on a loan.
This figure takes into account not only the interest payable over the term of the loan but also any other
related charges or fees. The APR is the best measure for comparing the cost of borrowing from one provider to another,
providing that all other parameters are consistent.
- Monthly Loan Repayment and Interest (£)
The total of the monthly payments for financing your car,
but excludes the cost of any additional services that may also be due.
- Monthly Maintenance Services
The cost of the other non-financial services included within the agreement
(if applicable).
- Monthly Insurance Premium (inc. IPT)
The cost of the insurance provision (if applicable),
including Insurance Premium Tax (IPT).
- Total Monthly Payment
The total sum of the monthly payments for financing your car, in addition to the
cost of any additional services such as maintenance and insurance that are included in
your contract.
- Additional Mileage Charges for Depreciation (Pence per mile)
In the event that your
car is returned with a higher mileage than has been contracted, the value of the car will
be lower than budgeted for at the start of the contract. This charge is made to cover the
reduction in the value of the car. The charge is not made if you decide to keep the car by
paying the final ment and administration fee.
- Additional Mileage Charges for Maintenance (Pence per mile) Inc VAT
This will apply
if you have maintenance included in your contract. In the event that your car is returned
with a higher mileage than has been contracted, the cost of maintenance on the car will
be higher than budgeted for at the start of the contract. This charge is made to cover
this increase in the maintenance costs for the car. The charge is not made if you decide
to keep the car by paying the final ment and administration fee.
- Services and Insurances Included
Details of any services and insurances that are
provided within the terms of your contract in addition to the car itself.
|
24. |
|
What are the additional/excess mileage charges?
These are charges to cover the additional depreciation and
maintenance costs of the car, should you return it with a mileage that is over and above
the contracted mileage.
|
1. |
|
What are 'Quotes Pending'?
These are orders that have been submitted online but require approval by the Fleet Manager before they
are submitted to Alphabet.
|
2. |
|
How do I approve an order that has been submitted by a driver?
Orders that need your approval are listed within the 'Quotes Pending' section. You can approve an order by selecting
it from the Quotes Pending list, reviewing the quote and order before clicking 'Approve Quote / Order Vehicle'.
You will then need to check that all required information is entered on the Order Form click 'Approve Quote / Order Vehicle'
again. The order is then submitted to Alphabet.
|
3. |
|
Can I amend the order before I approve it?
Yes. You can edit the options, colours and trim for the vehicle by using the 'Configure Colours and Options' button.
Once you have amended the order you can then approve it. On approval, it is also possible to edit or add information
on the Order Form.
|
4. |
|
How do I reject an order that has been submitted by a driver?
You can reject an order by using the 'Reject Order' button. You will be asked to provide a reason for the rejection
which will be sent to the driver by email.
|
5. |
|
How do I search for an order that has been
submitted?
Drivers will be sent email confirmation of the order that has been submitted. Fleet Managers will be able to select Search Orders from the main menu and be directed to
the search page. From this either the Alphabet Reference or Customer
Order Reference, or a date range can be entered.
|
6. |
|
What if no results are returned for a search?
A message will be displayed if no results are returned for the search criteria
that you have entered. If this happens, click on the Back button and try
entering alternative search criteria.
|
7. |
|
How do I select an order from a list of search
results?
Click on the Alphabet Order Reference for the Accepted Quote that
you want to view in detail.
|
8. |
|
What information is provided for an order that has been submitted?
The Quote Overview screen will display all the details that have been recorded for the
order through the quote and ordering process. The contract, financial and car details will be shown on the first overview screen.
All personal and delivery details will be shown on the Order Form screen which is displayed after you click on 'Approve Quote / Order Vehicle'.
|
1. |
|
What sort of reports can I produce?
The Reporting Services facility enables vehicle fleet data to be reported quickly and easily. A variety of
reports are available, depending on the data held for your company and the report permissions that you have.
You can also change selection criteria to alter the data that is produced. Report output can be provided in the
format of your choice.
|
2. |
|
How do I produce a report?
The reports available for your company will be listed under the Reporting Services -
Show Reports'. Clicking on the report name will take you to the next page where you will be
asked to complete the report selection parameters.
|
3. |
|
What selection parameters can I change when selecting my reports?
The following parameters can be changed to modify the output of a report: start and end dates, aggregation levels,
sort method, report detail and output type. The exact options vary between reports. The report output can be
selected form a choice of screen views, PDF files or Microsoft Excel files. See the Help section in report parameter
selection for more details.
|
4. |
|
How can I view report information?
You can choose to view report outputs on screen, use a high quality print option via PDF
files or download them to your computer using a Microsoft Excel File.
See the Help section in report parameter selection for more details.
|
5. |
|
What do I do if Reporting Services does not contain a report I
require?
Alphabet Online provides you with a standard set of commonly used reports. If you require a more
specialised report, please contact Alphabet who will be happy to help you.
|
6. |
|
What do the add to/remove from favourites buttons do?
Clicking on the add to favourites button will move the corresponding report to the top of the list where your
Favourites are located. You can select the reports you most commonly use to be in your Favourites list. To
remove a report from your Favourites just click the Remove from Favourites button. This will move the report
back to the report list below.
|
7. |
|
Acrobat Reader Problems and Solutions
When selecting a report via PDF output, what should I do if receive
the following (or similar) error message :
There was an error processing the page. A font contains a bad cmap-encoding'?
This error message will be generated if the version of Acrobat
Reader that you are using is insufficient to read the PDF file
generated. This is usually the case with Acrobat Reader 3.x or earlier
as these are now obsolete. If you are trying to open the PDF file in an
Acrobat viewer, please remove version 3.x (or older versions) of
Acrobat Exchange and Acrobat Reader.
Once these have been removed please l a later version of
Acrobat or Acrobat Reader and then open the file. If you experience
further problems, please contact us.
A later version of Acrobat Reader can be obtained free of charge
from the Adobe website at www.adobe.com/products/acrobat/.
Instructions on removing older versions of Acrobat can also be
found on the Adobe website.
|